Return & Refund
Return & Refund Policy
At jishunmarket.shop, we are committed to providing you with quality products and services. If you are not satisfied with your purchase, we offer the following return and refund policy to ensure a smooth and enjoyable shopping experience.
1. Return and Exchange Period
You may request a return or exchange within 30 days of receiving the product. Please ensure that the item is unused and in its original packaging with all accessories included.
2. Return and Exchange Conditions
- The item must be unused, undamaged, and in its original packaging.
- A proof of purchase must be provided (such as the order confirmation email or invoice).
3. How to Request a Return or Exchange
If you wish to initiate a return or exchange, please follow these steps:
- Contact our customer service team and explain your return or exchange request.
- Provide your order number and relevant product information.
- We will provide you with detailed instructions and the return address.
4. Refund Processing
- Once we receive the returned item and confirm that it meets the return conditions, your refund request will be processed.
- Refunds will be issued through your original payment method, and processing time typically takes 5-10 business days, depending on your bank or payment service provider.
5. Shipping Costs
- If the return or exchange is due to a product quality issue or a wrong item sent, we will cover the shipping costs.
- If the return or exchange is due to personal reasons (e.g., not liking the item, not as expected), the shipping costs will be the customer’s responsibility.
6. Special Cases
Certain special items (such as customized products or perishable goods) may not be eligible for return or exchange. Please review the product description carefully before purchasing.
7. Customer Support
If you have any questions or need assistance during the return or exchange process, please feel free to contact our customer service team. We are here to support you.
Thank you for choosing jishunmarket.shop! We hope you are satisfied with our products and services, and we look forward to providing you with more quality items.
